General Terms and Conditions of Sale
Chill House – Procida
These terms and conditions govern the reservation and stay at Chill House, a tourist accommodation operated as a business activity.
By making a reservation through the official website, the guest declares that they have read, understood and fully accepted the following conditions.
1. Property Information
Property: Chill House, Via Pizzaco 2, Procida
CIN: IT063061B4F7AZI3GE
Owner: Francesco de Sanctis
Type of activity: Holiday Home (CAV) – Business Activity
Email: [email protected]
Phone: +39 375 801 4246
2. Booking and Payment Terms
Reservations made through the official Chill House website require full payment at the time of booking.
Payments are processed through secure platforms and can be made using:
Credit Card (Visa, Mastercard, American Express)
PayPal
Payments are processed via Stripe or other payment providers integrated in the booking engine.
The reservation is considered confirmed only after the payment authorization has been successfully completed.
3. Cancellation Policy
Reservations made through the official website are non-refundable.
If the guest is unable to stay on the booked dates, they may request to reschedule the stay to different dates, subject to availability of the property. If the new dates cost more, the guest pays the difference.
On the official website you pay the base rate: on the main online platforms (Airbnb, Booking) the same night costs 20% more. For this reason direct bookings are prepaid and non-refundable.
4. Check-in and Check-out
Check-in: from 3:00 PM to 11:00 PM
Check-out: by 10:00 AM
Check-in may take place in person or as self check-in, with guest identification by video call as required by Italian law. The method is chosen by the property based on availability and communicated to guests before arrival.
Access instructions will be provided to guests before arrival.
Any requests for check-in outside the standard hours must be agreed in advance.
5. Guest Registration and Documents
In accordance with Italian law, all guests must provide a valid identity document before arrival.
The data will be used exclusively for mandatory registration through the Italian State Police portal (Alloggiati Web).
Failure to provide the requested documents may prevent completion of the check-in process.
6. Maximum Number of Guests
The property can accommodate a maximum of 5 guests.
It is not permitted to host additional people not included in the reservation.
7. House Rules
To ensure a pleasant stay and respect for the condominium, guests must comply with the following rules:
Pets are allowed, including dogs of any size: €10 per pet, once per booking, to be added among the extra services
Smoking inside the property is strictly prohibited
Parties or events are not allowed
Quiet hours must be respected from 12:00 midnight to 8:00 AM
Failure to comply with these rules may result in termination of the stay without any refund.
8. Damages to the Property
Guests are responsible for any damage caused to the property, furniture or equipment.
In the event of verified damage, the owner may request reimbursement for the costs necessary for repair or replacement.
9. Final Cleaning
A mandatory final cleaning fee of €25 applies.
Guests are required to leave the property in reasonable and decent condition.
10. Liability
The owner is not responsible for:
lost or forgotten personal belongings
theft or damage to personal property
temporary interruptions of services such as water, electricity, internet or other technical services not depending on the property management
11. Jurisdiction
For any dispute related to the reservation or the stay, the competent court shall be the Court of Naples (Italy).

Privacy Policy
Chill House – Procida
This privacy policy describes how personal data of users who visit the website and use the booking services of Chill House are managed.
The processing of personal data is carried out in accordance with the EU Regulation 2016/679 (GDPR) and the applicable Italian data protection laws.
1. Data Controller
The data controller responsible for the processing of personal data is:
Francesco de Sanctis
Chill House – Procida
Email: [email protected]
Phone: +39 375 801 4246
2. Types of Data Collected
While using the website or the booking system, the following personal data may be collected:
first and last name
email address
phone number
booking information
billing details
identity documents required by applicable law
The data is voluntarily provided by the user during the booking process or through contact forms available on the website.
3. Purpose of Data Processing
Personal data collected may be processed for the following purposes:
management of reservations
management of the stay at the property
compliance with tax and administrative obligations
registration of guests with the competent authorities
payment processing
communications related to the reservation
4. Legal Basis for Processing
Personal data is processed on the basis of:
performance of a contract or pre-contractual measures
compliance with legal obligations
legitimate interest of the owner in managing the accommodation business
5. Processing Methods
Personal data is processed using electronic and digital tools, adopting appropriate security measures to prevent unauthorized access, loss or misuse of the data.
6. Data Sharing
Personal data may be shared with third parties only for purposes related to the management of the service, including:
competent public authorities (as required by Italian law for guest registration)
tax and administrative consultants
IT service providers
payment service providers
In particular, online payments may be processed through external services such as Stripe or PayPal, which operate as independent data controllers for payment-related data.
7. Guest Registration
In accordance with Italian public security regulations, guest identity data must be communicated to the Italian State Police through the Alloggiati Web portal.
Providing such data is mandatory in order to stay at the property.
8. Data Retention
Personal data will be retained for the time necessary to:
manage the contractual relationship with the guest
comply with tax and accounting obligations
fulfill any legal requirements
Data will not be stored longer than necessary for the purposes indicated above.
9. Data Subject Rights
Users have the right to:
access their personal data
request correction of inaccurate data
request deletion of data where permitted by law
restrict or object to the processing of data
request data portability
Requests can be sent to the email address of the data controller.
10. Cookies
The website may use technical cookies necessary for the functioning of the website and the booking system.
Analytical cookies may also be used to improve navigation experience and website performance.
11. Changes to the Privacy Policy
This privacy policy may be updated at any time to comply with legal or technical changes.
Users are encouraged to periodically review this page.